Your most important asset is your customers, and DataVerity's Communication Center allows you to assist them like never before. We custom create communication forms so your employees can easily communicate concerning customer accounts, comments, complaints, and leads. Custom status categories can be used to track all of these issues from start to finish and to easily digest processes from the sales pipeline to dealing with customer complaints.
The system provides prompts on whom to send communications to, by providing an internal directory allowing you to search for employees by location, department, or a combination of those. This directory can be invaluable, because it can bring all of your locations, departments (even call centers and loan departments) together to meet your customers needs. There is also an optional setting which will balance the work load by automatically distributing communications to the next available employee. Once you send a communication, you can view all subsequent communications to ensure that your customer is taken care of from start to finish.
The Communication Center also keeps management in touch with all correspondence using their "Manager's Inbox," which keeps track of all correspondence under their location and department. This allows management to keep an eye on the issues that are under their purview, particularly those related to key customers. Other features are offered such as priority settings, tracking how long issues have been left dormant, and marking dates for follow up (which can be communicated to your internal calendar or to Outlook). As well, hundreds of different report types can be generated to ensure that management at every level understand how their employees are performing.This tightly interwoven collaboration will bring your employees closer and allow them to interact more easily while giving your customers the resources to get the information, services, and help that they need. Just a few of the things that the Communication Center enables you to do are:
- Track prospective customer's leads
- Launch campaigns easily
- Generate easy to understand reports on communications
- Coach and interact with employees on lead/customer management
- Effectively deal with customer complaints
- Route customer requests to the correct location/department.